james

Customer Experience is an Innovative Way to Make Organizations Stand Out From the Competition. As customer expectations continue to rise, customers penalize companies that fail to deliver upon their expected experiences. Proactive organizations understand that designing and delivering exceptional customer experiences is no longer optional, and [...]

Progressive business leaders need to care about reliable operational performance in key customer intersection points. These key inflection points, or moments of truth, drive decisions for customers to stay, leave, buy more, and recommend your organization to others. Read Full Article on LinkedIn by James Grieve [...]